FAQ + PRIVACY POLICY

Effective Date: 06/17/2025

💬 Frequently Asked Questions (FAQ)

Q: Is my personal information safe on your site?
A: Yes! We take your privacy seriously and use trusted, secure platforms (including Squarespace and Stripe) to protect your data.

Q: Do you sell or share my personal info?
A: Never. We only use your data to process orders, send updates, and improve your experience. We do not sell or share personal info for profit.

Q: What happens if I subscribe to your email list?
A: You’ll receive midlife magic, product launches, exclusive offers, and the occasional sassy pep talk. You can unsubscribe anytime.

Q: Do you use cookies?
A: Yes. Like most websites, we use cookies to improve site functionality, analyze traffic, and personalize content. You can manage cookie settings in your browser.

Q: Can I delete my account or personal info?
A: Absolutely. Email us at charity@lachacha.me and we’ll delete your personal data per your request, unless we’re required to retain it by law (e.g., for tax or order history).

Q: Do you collect info from children?
A: No. LaChaCha is for grown-ass women and midlife rebels only. We do not knowingly collect data from anyone under 16.

🔒 Privacy Policy

This Privacy Policy describes how LaChaCha ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from www.lachacha.me, hosted on Squarespace.

By using our site, you agree to this Privacy Policy. If you don’t agree, please don’t use the site.

What We Collect

We collect personal information in three ways:

1. Directly from you:

Name, address, email, and phone number
Order details (shipping, billing, and contact info)
Account login (if created)
Messages or support requests

2. Automatically via cookies:

IP address, browser info, device type
Shopping behavior (pages viewed, items added to cart, etc.)

3. From third parties:

Payment processors (e.g. Stripe)
Advertising/analytics tools (e.g. Meta, Google)
Embedded content and integrations (e.g. Instagram, Mailchimp)

How We Use Your Info

To process orders and ship products
To email you updates and promotions (if you opt in)
To personalize your shopping experience
To prevent fraud and secure our site
To comply with legal and tax obligations

How We Share Your Info

We may share your data with trusted vendors only when necessary:

Squarespace (website host)
Stripe (payment processor)
Print-on-demand partner (e.g. Gelato)
Email marketing platforms (e.g. Mailchimp)

We do not sell your data, ever.

Cookies & Tracking

We use cookies to:

Keep your cart saved
Remember login info
Analyze site usage
Personalize ads

You can adjust cookie settings in your browser anytime.

Data Retention

We retain your data only as long as necessary for the purposes listed above. You may request deletion at any time by emailing us.

Children’s Privacy

We do not knowingly collect or store data from children under 16. If you believe we have, please contact us immediately to request deletion.

Updates to This Policy

We may update this Privacy Policy occasionally. The latest version will always be posted here with the "Effective Date" at the top.