Shipping Policy
Thanks for shopping with us! Each custom item is made just for you and shipped with care through our print partner, Gelato, which means global reach with local speed. Here's everything you need to know about how your order gets from our hands to your closet:
🌍 Where We Ship
We ship worldwide! Your order is printed and fulfilled locally whenever possible to reduce delivery time, costs, and carbon footprint.
🕒 Processing Time
All products are made to order. Please allow 2–5 business days for production before shipping.
🚚 Estimated Delivery Times
Delivery time depends on your location and shipping method chosen at checkout. Below are average timelines:
USA & Canada: 4–8 business days
Europe: 3–7 business days
Australia & New Zealand: 5–10 business days
Rest of World: 7–14 business days
Please note: shipping estimates are from the time your item is printed, not the time the order is placed.
📦 Shipping Rates
Shipping costs are calculated at checkout based on your destination and selected shipping speed. We work with local fulfillment centers to keep rates as affordable as possible.
📬 Tracking
Once your order ships, you’ll receive a tracking link via email. If you don’t see it within a few days, check your spam folder—or just reach out to us.
❗ Delays & Customs
While we do our best to get your order to you quickly, some delays can occur due to customs, weather, or global shipping disruptions. We appreciate your patience and promise to keep you in the loop if there’s a hiccup.
🧵 Made Just for You
Because every item is custom printed, we cannot accept returns for sizing or change-of-heart. If your item arrives damaged or incorrect, please contact us within 7 days and we’ll make it right.
Got questions? We're here to help! Reach out any time at charity@lachacha.me.